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Technical faults in HDFC website, mobile app; customers unable to use online banking

HDFC Bank customers were unable to use the bank’s mobile app and the net banking facility for the second day in a row. The services have remained out of bounds for most since at least 10 AM Monday. Social media erupted as the bank’s customer care failed to resolve the queries of the patrons.

“Due to a technical fault , customers have been having trouble logging into our net banking and MobileBanking App. Our experts are working on it on top priority, and we’re confident we’ll be able to restore services shortly. While we deeply regret the inconvenience caused, there’s no cause for undue concern,” HDFC Bank tweeted to calm the customers on a day when many would have got their salaries, 2 December being the first working day of the month.

For those trying to log into their bank account, the page had a standard response, “Dear User, The NetBanking system is busy processing heavy load from currently logged in customers, request to try after some time. Thank you for your cooperation”.

A long shutdown of the mobile app as well as netbanking services during the day’s working hours would be a loss of face for India’s largest bank that boasts of a strong technology platform and one that was recognised as the ‘Best Digital Bank’ in India at Asiamoney’s Best Bank Awards 2019.

HDFC Bank has 4.5 crore customers and at least half of them use its digital channels.

Shares of the private sector lender traded 0.3% lower at 1,260.95 on the BSE. They had closed 0.7% down on Monday. The BSE Sensex was mostly unchanged at 40,774.44.

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